Returns & warranty
Twelve months from delivery on all stocked series. This page is the short version of what we say on the phone.
| Warranty | 12 months from delivery; dead-on-arrival replacement in the next shipment |
|---|---|
| Dead on arrival | Replaced in the next shipment or credited; no return freight below EUR 200 |
| Wrong part ordered | Returnable within 14 days in unopened manufacturer packing, 8% handling; special-order and cut-to-length lines are not returnable |
| Claim evidence | Serial photo, failure video, installation context |
| Answer time | 5 working days |
Send claims to support@oversea.zydmall.com with your order number in the subject.